Locked
Discussions in this board are limited to the original poster and Community Mentors
Sold item damaged when packaging. Have messaged buyer twice with no response. How best to handle?
Was packaging up several figurines when I heard and felt a snap (they were tissue/bubble wrapped). All of them were in rough condition (and were advertised as such), but I do not want my buyer to be surprised or disappointed. I've messaged him twice now, but no luck. I must ship by tomorrow. I would like to discuss this with buyer before shipping, and give him the option of backing out of the deal if he so desires. Advice?
1 comment
jonathanbrightlight
·1 year agoIf they don't respond, you should cancel as Out Of Stock or Damaged, or you risk a return request and disappointed buyer, instead of just a disappointed buyer. Yes, they will not be happy, and it's possible you'll get negative feedback (though hopefully they'll be understanding), but it's the right thing to do, in my opinion.