Sold item damaged during shipping. Need to file claim.

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I have looked everywhere for claims tab in the shipping section, but can't find it. Sold item was damaged by USPS despite being double boxed and bubble wrapped. Buyer has presented pictures of the damage. It is unsalvagable. Need to refund buyer and file claim to recover my loss.

hotelito

1354 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

disneyshopper

Mentor1 year ago

8654 View listings

Go to your Seller Hub > Orders > Paid & Shipped

Locate the order, click Send Refund, select a reason, submit.

Now log into USPS.COM and look for the link to file your insurance claim for the damage, uploading the photos the buyer sent you. I hope you told the seller to keep all of the packing and damaged item aside in case USPS wants to inspect it,.