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Simple Delivery Limitations
Summary: marshallsshop discusses issues with the automated Simple Delivery Service on eBay, specifically the inability to manually override for tracking or combine shipping on separate purchases. This results in multiple labels for small items, leading to a poor customer experience and additional costs for sellers. They have researched but found no workarounds and are seeking input from anyone who might have faced similar limitations or found solutions.
The automated Simple Delivery Service does not allow manual overrides for tracking or combined shipping when a buyer makes separate purchases.
Forcing multiple labels on small items creates a terrible customer experience, causes seller confusion, and forces us to absorb extra label fees or lose seller protections just to fix a basic order combination.
I have done extensive research and haven't found a workaround method for these issues.
Has anyone else experienced these or other types of limitations through using eBays Simple Delivery Service?
If so have you found any solutions?
eastlaneave
Mentor3 weeks ago@marshallsshop
This is volunteer help on eBay.com in the USA. You'll want to connect with UK help.
You can connect with fellow buyers and sellers on the eBay UK Community pages here: https://community.ebay.co.uk/forum/member-to-member-support-26/
Here's how to contact eBay UK customer service.
1. CLICK THIS LINK: https://www.ebay.co.uk/help/eua?id=5275
2. Request a call back, Monday to Friday 8:00 am to 10:00 pm, Saturday and Sunday 9:00 am to 6:00 pm