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Signature verification for buyers
I am a long time eBay buyer. I have packages delivered to my post office. Lately some packages were notified as delivered by the tracking but my post office claims they never received them. I have reason to suspect possible theft by the post office employees and want to safeguard my packages. Can I request signature verification on any and all packages regardless of the price of the item? Will sellers have a problem with this? I have electronic signature set up at my post office so a signature will be made but the package has to have signature verification requested in advance. Any advice is appreciated.
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comics-scifi-collectibles
Mentor1 year ago@controlvoice. You will need to ask the seller prior to paying so that they can send you a revised invoice to pay for the signature on delivery fee.
This is another possibility for the missing packages >>>
1) First, call the post office to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.