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Signature requirements for shipping
I recently purchased an item from a known seller and have had nothing but trouble trying to receive the item due to the seller placing a signature requirement on the $1,200 item. I do not take issue with this however the seller has made the shipment for only home delivery rather then giving me the option of picking it up and signing at a fedex location. I work daily and will not be home to sign. This seller claims they have to have signature confirmation over $750. However i purchased an item that was over $2,000 last year from same seller and no signature was required.
can someone advise when this policy was enacted?
i just want to go to a fedex location after work to sign for MY item. Very frustrated and will never feal with this seller again.
golfingaddict
Mentor2 years agoI am not sure what is meant by Home delivery, but this is what FedEx says:
f a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. If no signature is required, the shipment will be left at the recipient's door.
If a signature is required, the driver will typically try to deliver the package up to three times. If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver. In those situations, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up.
The label on the door tag includes the pickup location address, business hours and time the package will be available. The door tag and a government-issued photo ID are needed for pickup. If you want FedEx to reattempt a delivery, please call customer support.
To avoid missed deliveries, sign up for FedEx Delivery Manager to request to hold your package at a FedEx location for you to pick up. If you already missed a delivery and received a door tag, make sure to follow the instructions on the door tag to ensure your delivery is made on the next attempt. If your shipment requires an indirect signature, then you can sign electronically through the FedEx Delivery Manager app or on fedex.com, but you cannot sign electronically for packages requiring an adult or direct signature. You must sign in person for adult or direct signature requirements.
golfingaddict
Mentor2 years agoThe seller is correct. eBay does require sellers to have signature confirmation if they want to be protected. I realize that it is an inconvenience and I am not sure why Fedex would not allow you to pick it up.
I'm afraid we can't change this now that it has been shipped.
The seller probably learned (the hard way) that they need signature confirmation on high priced items to prove delivery. Otherwise, Fedex could leave it on the porch and it could get stolen or misdelivered. That would not be a good outcome for you or the seller.