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Should I reply messages on shipping
I sold an item late last night which was Thursday night. I have 3 day shipping so with the holiday I had until Tuesday the 3 rd to ship. Right after I got the notice that it was paid for the buyer writes if I’ll be shipping it tomorrow along with the tracking number. Which I always get a tracking number so then 8am this morning there’s another message if I’ll be shipping today. To be honest this is a little annoying to get 2 messages within like 8 hrs apart about shipping when the listing says 3 days.
there’s no way I’ll be able to ship today since I’ll be gone all day I’m list rather frustrated with this buyer.
should I reply back I’m afraid if I do that it will encourage more messages
wooden_flower
Mentor2 years agoI would send the buyer a nice note explaining that you have a 3 day handling time, and you are not able to ship sooner so his package will go out on the Jan 3rd. Offer to cancel his purchase if your shipping time doesn’t work for him - lots of buyers breeze right past the estimated delivery dates.
Don’t print your shipping labels until you are ready to ship - then buyers do not get the false impression that you have shipped.