If you purchased an item from an individual Seller on eBay and did not receive it, it is recommended you first contact that Seller to make things right. If they do not respond, you may need to open an Item Not Received case. The Seller is required to take action on that case within three business days. If they do not reply to the case, you can ask eBay to step in to get a refund. eBay has a 30-day Money Back Guarantee.
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Mentor2 years agoIf you purchased an item from an individual Seller on eBay and did not receive it, it is recommended you first contact that Seller to make things right. If they do not respond, you may need to open an Item Not Received case. The Seller is required to take action on that case within three business days. If they do not reply to the case, you can ask eBay to step in to get a refund. eBay has a 30-day Money Back Guarantee.