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Should I allow cancellation?
Buyer requested cancellation because he "found a better price" for a $4.00 item. What is the best thing to do here?
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Discussions in this board are limited to the original poster and Community Mentors
Buyer requested cancellation because he "found a better price" for a $4.00 item. What is the best thing to do here?
daddo_1
OP2 years agoI will cancel. DO you advise leaving buyer feedback in this case?
woodland_gnome
·2 years agoAbsolutely not. Sellers can only leave positive feedback for buyers and it is against eBay rules to leave a positive with any negative comments.
gosimus
Mentor2 years ago@daddo_1
< What is the best thing to do here? >
That listing offers 14 day returns, so the buyer could return it anyway. If the buyer didn't want to pay the $7.90 to return it to you, and has no honor, he/she could open a dispute – fraudulently, of course – of Not As Described and eBay would make you pay it. I recommend that you go ahead and cancel now, and just save yourself some hassle. Oh, and block this flake so he can't do this to you again.
To block, copy his username and go to https://www.ebay.com/bmgt/BuyerBlock and paste it in.
woodland_gnome
·2 years agoUnfortunately eBay favors buyers over seller so much that it makes it dangerous for a seller to go by what should be the case under eBay rules. A buyer who doesn't pay is an incovenience that can be cured on the 5th day. A buyer who doesn't want to pay but does can do you a lot more harm (like "discovering" the item was damaged in shipping), so it's almost always in the seller's interest (not eBay's as a whole, but yours) to cancel (bid, offer or transaction) at a buyer's request, and add the "buyer" to your Blocked Bidder/Buyer List. Then you can make Second Chance Offers or relist immediately instead of waiting the 4 days. Main downside would be bidders suspecting you shilled the auction because you relisted so fast (but the more paranoid ones would suspect it anyway if you wait).