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Should I
Should I close my case as the seller keeps telling me in order to get a replacement or refund?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Should I close my case as the seller keeps telling me in order to get a replacement or refund?
comics-scifi-collectibles
Mentor5 months ago@ca_20486. NO. Once a case is closed you can't open another one.
IF the refund request has been open for at least 4 business days then you should ask eBay to step in and help from the request.
eBay will then either force a refund or make the seller issue a return shipping label.
Get your refund then if you wish to buy again from the same seller you can.
eastlaneave
Mentor5 months ago@ca_20486
DO NOT Close the case
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.
Once it is closed the seller will stop responding, and eBay can't help you.