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Shirt never shipped. Seller unresponsive
Hi. Ebay keeps sending me in circles on-line. Horrible customer service. Seller originally said they may no longer have in stock. Apparently, they do not have in stock because they are not responding to my cancellation request. Ebay wont let me cancel the item. They say it is enroute. However, when checking tracking, only the label has printed. USPS is still waiting for the item. What are my options? Thanks.
3 comments
comics-scifi-collectibles
Mentor4 months ago@dphi8943 I understand that this is frustrating. You will have to wait until one day past the last estimated delivery date to file a refund request case.
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.
dphi8943
OP4 months agoThank you very much. Is it me or does this seem too long of a process?
comics-scifi-collectibles
Mentor4 months ago@dphi8943 This is how the site works. Never expect an item sooner than the last estimated delivery date.
Sometimes tracking doesn't get scanned or it doesn't update in the system.
You will receive the item or a refund.