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shipping/ebay.ca/ebay.com/shopify
Summary: infiniteloopstcgshop is experiencing difficulties with their Shopify account and the synchronization of listings between eBay.ca and eBay.com using Lionzapp. Despite setting up shipping policies for domestic and international sales, their listings are incorrectly showing free shipping and are being duplicated across both eBay platforms. They have verified their settings multiple times but are still facing issues, especially since they want to avoid using eBay.com, which they are in the process of closing. They are seeking advice from someone experienced in handling these systems.
I made a shopify account I use shipstation to ship my packages. on shopify and shipstation is all set up for shipping. i use ebay sinc lionzapp to synch my listings to ebay.ca for some reason i have an ebay.ca account and an ebay.com account. on ebay.ca i have a shipping policy return and payment policy. i have my shipping policy set up for domestic and international sales they are at flat rate because i ship with evnelopes. but for some reason listings keep going out with free shipping and my listings are getting duplicated too ebay.com and ebay.ca. some are sycning to one but not the other. its a mess. I have checked ebay.com as well but i dont want to use ebay.com i closed that account but have to wait for it to actually close. I have made sure I dont have special promotions, I have made sure the shipping policies are correct and triple check shipping policies, I made sure free shipping was not clicked any where, I made sure my packages have the weight listed, Ihave made sure my productshave the weight listed, I have made sure that the country of origin is listed. its honestly drivig me cray that i cant figure this out.
is their some one with experience with this to help me out here please?
comics-scifi-collectibles
Mentor5 days ago@infiniteloopstcgshop This is not a normal tech issue so I will try my best....
If I understand correctly you no longer want your items listed on eBay.com and are working to close the account.
The first step is to END all of the active listings> Put a checkmark next to all items and then select END from the TOP of the Actions drop down at the top of the list. https://www.ebay.com/sh/lst/active
ALSO be sure to unlink any third party access for Shopify.
Third Party access is at the bottom of this page>
https://accounts.ebay.com/acctsec/security-center
You can try asking for help about the eBay.ca
account here> https://community.ebay.ca/
Ultimately you may need to work with the third party services to make sure they are set up correctly.