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shipping underpayment
Charged $10.00 but ebay only collected $6.10
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Charged $10.00 but ebay only collected $6.10
monroe67
Mentor5 months agoWas it the "first aid" sign? The listing shows $10.00 as the shipping price, which is why your buyer paid $10.00 toward the shipping.
When you purchased the shipping label through eBay, you apparently based it on the calculated shipping process, based on the package size, weight, and delivery zip code, and eBay's system charged you "only" $6.10.
YOU now have a decision to make.
(1) Keep the $3.90 overage. ($10.00 - $6.10 = $3.90)
Per eBay's rules and regs, you are allowed to keep the additional $3.90.
The listing asked for $10.00 in shipping and your buyer paid those $10.00, so the buyer essentially did agree to pay $10.00 for shipping.
OR
(2) Return the $3.90 overage to your buyer.
There are good ethical and customer-service reasons to return that "excess" to your buyer.