Shipping taking long and response from seller doesnâ€™t make sense

Question

So I purchased a item on eBay on April 5th. On Tuesday the 9th I reached out to the seller because the item hadnâ€™t been updated as shipped. The seller informed me that they were packing it up to ship on the 9th and that they were out of town which is why it took so long to ship. Later that day a label was printed. Since the label was created on the 9th I expected it to ship by the 10th. When it didnâ€™t update beyond label printed I again reached out and asked when it would be shipping assumin...

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.

If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.