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shipping question
This is my first time on ebay. I recently sent two purchased items (going to the same person) in one package with one mailing label. Although I listed the two items separately for purchase, I noticed the same buyer bought them.
Was this the correct thing to do? Will I and the buyer still be notified that two items were sent so that funds for both can be released?
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comics-scifi-collectibles
Mentor2 years ago@lcro_22 You can combine shipping but the way you did it is not the best option.
The tracking will only apply to ONE item. You will need to go to the 2nd sold item on this page and select mark as shipped.
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
# 3 below is the important step you missed so that the tracking is applied to all items.
Here's how to combine shipping as long as it's not a eBay International Shipping Program order. You can't combine shipping on EIS orders without a bit more work.
You can not combine ANY authenticity guaranteed items. They must all ship separately.
#1 If the buyer has not paid yet here's how to send a combined shipping invoice:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price. You can look up the shipping price here: https://www.ebay.com/shp/Calculator
Send invoice: https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=
#2 If the buyer has already paid then you can send a partial refund for the shipping overcharge:
Go to the sold item and select Send Refund from the drop down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit
#3 Also, when you print the shipping label it's VERY important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.
# 4 I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf