Shipping problem

Question

Hi. I shipped using ebay QR CODE. item was shipped put april 13thh. It was last updated on the 18th. Usps says running late. Buyer contacted ebay since they didn't receive it. Ebay is holding my funds right now. This is not my fault. It was shipped out correctly. Usps is having some shipping issues. I want a live agent but I never get a call from one as AI Says. What can I do

mr_lincoln · Answer

Hi @perchunk

An eBay agent isn't going to do anything at this point since the issue is with the carrier. If the Buyer files an official claim through eBay that they did not receive their package you will have 3 day to upload tracking to the claim. If the package is delivered during the claim no issues. If not you have to issue the Buyer a refund. If you don't the Buyer can ask eBay to step in and force the refund and give your account a strike for not resolving a problem.

However, if the following criteria is met eBay will reimburse you if the package is eventually delivered after you have refunded a Buyer through an eBay claim that they did not receive their package AND delivery is confirmed through tracking on eBay. eBay launched this new Seller protection in late 2025.

Seller prints the shipping label through eBay
Seller ships and gets a carrier scan within their Handling time
Buyer files a claim through eBay that they did not receive their package AND the Seller refunds the Buyer through the eBay claim
The package is delivered later and after the Buyer has been refunded, eBay tracking confirms the delivery