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Shipping problem
Hello, I recently sold and shipped and item on the 16th of Jan. The buyer recently contacted me saying they never received the item. I checked my records for that shipping date and saw that I shipped 5 items. All 5 items had their own tracking #'s of course and I accounted for 4 of them. The 5th trk# did not match the town where this buyer lived but it was in Florida. I have come to the conclusion that somehow someway when I printed my label from home, ebay put the wrong address on label. The odd part was when I looked at that specific item it had NO tracking # attached to it as the other 4 items did, which I thought was very odd. So at this point I don't know what happened nor how to resolve this. Does anybody have a phone # or actual email where I can talk to an actual live person instead of general automated answers?? Any help is greatly appreciated. Thanks in advance.
inceptions
Mentor2 years agoHi @rgv_threadz
Your post is a little confusing because you say there was no tracking # attached to the transaction, but you also say there IS a tracking # for the transaction. The eBay label would have had the same address on it that is shown in order details for the transaction. The order details for the transaction would have been the same address the buyer provided at checkout.
You can view the address for the label on this page:
https://www.ebay.com/ship/labels/my-ebay
At any rate, there is no need to contact eBay for this.
If the buyer says they never received the item and you have no tracking showing delivery to the buyer's zip code shown in the order details, then you owe the buyer a full refund.
If you DO have tracking for the package and it shows as delivered to the address in the order details, you are protected and will not have to refund.
You can instruct the buyer to open an item not received case using the option next to the order in his Purchase History. When the refund request comes through, if the package was not delivered to his address, you can respond to the case by using the refund option to refund the buyer in full . If it WAS delivered to his address, then post the tracking # and date of delivery in the comments section of the case, and eBay will find in your favor.