SHIPPING OVERDUE on a purchase that has been refunded

Question

I sold a necklace and now I can't locate it and because I was embarrassed that I couldn't find it I rushed to return her money. I forgot to cancel the sale! Now it says shipping over due and there is nothing to ship plus she got her money back!How can I get the overdue shipping off!

disneyshopper · Answer

EBAY HAS NOT HAD A PHONE NUMBER THAT YOU CAN CALL SINCE THE PANDEMIC BACK IN 2010.

Here's how to contact a general customer service agent:

Click this link>

1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebay

6-6 Pacific Time M-F

kyletaylorson · Answer

and why is there no phone number to talk to someone!!