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Shipping options changed
I put an item for sale and selected the $1.25 shipping rate. The buyer paid $1.25, but when I go to purchase the label, the service type changed to USPS Ground Advantage and the rate is $4.08 to buy the label. The buyer still only paid $1.25. I'm not getting an option to go back to the original standard shipping of $1.25. This is the 2nd time this has happened, and the first time the sale was only $5, so I ended up losing on the sale. How can I change this? Thank you!
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comics-scifi-collectibles
Mentor1 year ago@edccollectibles The card on the 9th sold for $27.60 so it was no longer eligible for ESD shipping. It is only for select items up to $20 sale price.
On your last sale ESD should have been an option on the label page for you to select since it sold for $6.99. You did have Free Shipping on the listing meaning the buyer didn't pay the $1.25
https://www.ebay.com/itm/335801161297
You can contact customer service and report the issue but you might have to end up eating the cost if you can't select ESD on the label page.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay