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shipping lables
I "purchased" shipping labels for 2 items going to the same person. I only used one of them. will I get charged for both?
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I "purchased" shipping labels for 2 items going to the same person. I only used one of them. will I get charged for both?
cozyseller
OP2 years agoSo going forward how do I combine items shipping to one buyer. I am afraid I screwed this up. The buyer paid for 2 shipments. I used one and it will cost more. I think I will get dinged for the overage. How can I do better next time?
comics-scifi-collectibles
Mentor2 years ago@cozyseller It sounds like #4 is the step you made the mistake on.
Here's how to combine shipping as long as it's not a eBay International Shipping Program order. You can't combine shipping on EIS orders without a bit more work.
You can not combine ANY authenticity guaranteed items. They must all ship separately.
#1 If the buyer has not paid yet:
Go to your sold listings on a PC and select send invoice from next to one item. The next page will then have all of the items from your buyer. Weigh and measure the new package and then adjust the shipping price. You can look up the shipping price here: https://www.ebay.com/shp/Calculator
Send invoice: https://www.ebay.com/help/selling/getting-paid/sending-invoices-buyers?id=4139&st=
#2 If the buyer has already paid:
Go to the sold item and select Send Refund from the drop down menu next to the item.
Next screen select the reason for the refund> enter the amount> submit
# 3 I suggest you allow combined shipping in your account settings so that in the future buyers can request an invoice from their cart:
https://www.ebay.com/ship/prf
#4 Also, when you print the shipping label it's important to select all items and then select print label from the top of the list if the buyer did not pay from an invoice. Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.
comics-scifi-collectibles
Mentor2 years ago@cozyseller If you have two tracking numbers then you paid for two labels and need to void one if you did not use it.
Void on this page within 5 days of purchase of the label>
https://www.ebay.com/ship/labels/seller-hub The postal service will refund you in about 2-3 weeks on your all transactions page here> https://www.ebay.com/mes/transactionlist?sh=true