Locked
Discussions in this board are limited to the original poster and Community Mentors
shipping labels
Has anyone been having issues of being charged twice for shipping labels? This has happened a few times and we are getting frustrated because it takes a long time just to get customer service..You cant just call anymore, you have to use the AI assistant and its a joke..It does not understand being overcharged..I need advice on what to do, any options? If you cancel the extra label, does it automatically credit you back your money? It does not state so
3 comments
inceptions
Mentor8 months agoHi @rasl62
That's correct. You have not been able to call eBay since 2020 when the pandemic resulted in CS agents working remotely instead of in the eBay call center.
You can request a callback, however it's not necessary for this.
You can cancel a label within 28 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Printing%20and%20voiding%20shipping%20labels&intent=void%20a%20lable&lucenceai=lucenceai#section3
rasl62
OP8 months agoThank you so much for the info..I will definitely keep a closer eye on my account in the future..It will be resolved today..Have a great day!
inceptions
Mentor8 months agoYou're welcome. Have a great day yourself!