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Shipping Label has the wrong weight on the shipping label
I paid for shipping after I received the offer. The label has the wrong weight on it and USPS won't take it. I put the weight of the item on the listing. How can I get the weight updated on the label and pay for it being more weight? It is actually 83 pounds and not 70 pounds. I have informed the buyer of the issue and would like to get this resolved ASAP. If you know how I can do this, I would greatly appreciate the help of the steps to resolve this issue. Thanks!
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inceptions
Mentor2 years agoHi @cassgu-20
When you purchase your shipping label through eBay, you have the option to change the weight and package size (as well as the carrier and class of service if that is necessary). Just make the edits before you complete the purchase.
You'll find an option to purchase another label in the dropdown next to the transaction in your Orders list.
You can void the label you won't be using within 5 days of purchase here:
https://www.ebay.com/ship/lmng/labels-history/my-ebay
It will take about 14-21 days for the refund to come through.
More information here:
https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Printing%20and%20voiding%20shipping%20labels&intent=void%20a%20lable&lucenceai=lucenceai#section3