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Shipping label disaster!
Hi. Have not sold on ebay in years and have no experience with ebay shipping labels. I sold 2 backpacks to the same person but separate sales. I specifically told the buyer I was not combining shipping because I didn't have a box large enough for both backpacks. So the buyer paid separately for shipping each backpack.
But when I went to purchase the labels - it looks like ebay combined the two sales and is giving me just one label. I never authorized that. I tried to void the label. I need 2 separate labels. Should I just mail the 2 boxes on my own without the ebay labels? TIA.
5 comments
disneyshopper
Mentor2 years agoWere you able to Void the label?
Go to Seller Hub > Orders > Shipping labels
Locate the label. Click the down-arrow, select VOID. You have 5 days from date of printing to void the label. The USPS will credit your account in 2-3 weeks after they have confirmed the label was never used.
I believe you can uncombine the 2 orders in the ACTIONS drop down menu.
navybean
OP2 years agoThanks - I'll check that out!
navybean
OP2 years agoIt looks like I successfully voided the label but I couldn't find the "uncombine" action. I'll just mail these separately without ebay labels. My brother tried to tell me this weekend how much ebay has changed since I last did any selling - he wasn't kidding! Thanks again.
house*of*paws
Mentor2 years agoHi @navybean
Purchase the shipping labels on PayPal so that you get the discount. Be sure to enter the tracking numbers so that eBay knows what they are.
navybean
OP2 years agoHi. I don't see how I can use the labels when they are only giving me one label for two boxes. I never authorized combined shipping (the box would have had to be ridiculously large to fit 2 backpacks) so I don't know why ebay combined shipping when I did not request it. The buyer asked before the auction ended if I would combine shipping but I explained why I could not. At this point, I don't care about a discount - I just want these boxes outta here and on their way to the buyer.