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Shipping items
I’ve shipped multiple items and I’m using the eBay 1.25 standard envelope and some of the packages are being tracked fully some half and then not fully being marked as delivered is this normal is there a way to fight against this so I can get my money ?
5 comments
mr_lincoln
Mentor1 year agoHi @lostzdecks
Unfortunately, the eBay Standard Envelope (ESE) is NOT door to door tracking so it will never be a perfect system for eBay's version of delivery confirmation on that feature ...
If your customers are filing claims that they have not received their items you have to file claims to get your money back ... eBay standard envelope | eBay
If they are not filing claims you will have to wait for eBay's process for ESE to payout.
You are also a new Seller so your funds can be held up to 30 days ...
lostzdecks
OP1 year agoThank you so much for this, is the process of ESE just something I have to wait out and then it’ll reimburse me or is there something I can do to help speed the process? Two of the buyers have left me positive reviews but it’s saying they haven’t even received their packages on eBay sellers hub.
mr_lincoln
Mentor1 year ago@lostzdecks
Yes, you simply have to wait for eBay to pay you PLUS you are a new Seller so 30 day holds on payments are not uncommon. The more you sell the sooner the holds will be lifted.
lostzdecks
OP1 year agoI really appreciate this help thank you very very much, if I’m only selling single cards do you suggest I stick to this shipping method?
mr_lincoln
Mentor1 year ago@lostzdecks
Selling low cost cards really can't support charging more for shipping. When the shipping cost exceeds the item's price and a return is forced on you and you have to pay the return shipping you will lose money on the transaction.
You need to learn now that your No returns accepted setting is NOT a guarantee that you will never have a return. eBay has several reasons that force Sellers to pay for the return shipping and refund in full upon receipt. No returns does not mean No refunds and new Sellers wind up finding that out the hard way.
For myself I offer 30 day free returns on everything I sell and take advantage of eBay's Seller protections when they apply: Seller protections | eBay