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Shipping issues
Has anyone had shoes start the traking but just stop showing any updates right after they shipped?
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Discussions in this board are limited to the original poster and Community Mentors
Has anyone had shoes start the traking but just stop showing any updates right after they shipped?
mam98031
Mentor6 days agoYES. It is likely that most sellers have experienced this from time to time. Don't contact your buyer. But you should be proactive and try to resolve this BEFORE there is an issue with the buyer.
There are things a seller should do immediately when they see that a package is not moving like it should. A seller should do this even if the buyer has not reached out to them with a delivery issue or filed and INR.
First go to USPS and call up the tracking number.
https://tools.usps.com/tracking/
Once you call up the information, now sign up for the UPDATES you can get via Email. This act alone for some reason will shake a package loose from time to time. IDK why, but it has been known to happen.
After you take care of this. Now go and file for a TRACE on the package. You can file these after your package is delayed more than 7 days.
https://www.usps.com/help/missing-mail.htm