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shipping issues
I have three (3) open orders on eBay. All three have been shipped yet none have arrived as scheduled. This is $374.45 of products ($125.38 of which is shipping).
I have verified shipping address is correct. eBay choose USPS as a carrier. The first was due, according to USPS last Saturday the 7th according to tracking. That same tracking shows the item has not moved in days! The same situation for the other two items.
I contacted the sellers who recommended contacting eBay. THAT IS LITERALLY IMPOSSIBLE. I CAN NOT FIND A SUPPORT PHONE NUMBER, EMAIL OR CONTACT FOR A HUMAN AT EBAY!
Seems to me, as a minimum, I should be refunded the $125.38 shipping since my items have not arrived and don't appear to be scheduled for delivery.
OR, I suppose I can request refunds from the sellers though it doesn't seem to be their fault. Any body know how to handle this?
jacbarcollectibles
Mentor5 months agoeBay does not choose the shipping method the seller does when making their listing. Keep in mind that shipping carriers do not guaranty delivery dates for most of their services. Many things will factor into the actual delivery date that neither eBay or the seller have any control over. You are protected by eBay for 30 days after the last estimated delivery date for the item as shown in your purchase history. You cannot open the "Item not received" case until the last estimated delivery date has passed by at least one full day and not more than 30 days.
eastlaneave
Mentor5 months ago(deleted )
eastlaneave
Mentor5 months ago@rrud5828
I am sorry this happened. USPS doesn't guarantee delivery dates.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.