Shipping issue

Question

Helloi I have seller that purchased an item but when he tries to pay he receives a message that seller does not ship to Illinois. He is not able to pay because of this issue. I have tried to cancel and revise listing but am not able to

disneyshopper · Answer

Your sold listing, Danbury Mint 1/24 Green 1953 Chevrolet Pickup Truck Diecast Model NIB Item 2406 did not specify shipping, therefore the buyer cannot pay. What you need to do is go to Seller Hub > Orders > Awaiting payment Locate the item. Click the down-arrow, and select Send Invoice. Enter the shipping information and submit. Buyer should now be able to pay.