Shipping internationally once bidding is over

Question

Had a bidder from Germany win an item, problem is that I did not have marked as international shipping. Anyway to change after auction has ended

woodland_gnome · Answer

Has the buyer asked you to ship to Germany. Don't assume.

You are not under any obligation to ship anywhere you didn't agree to ship. The buyer can only pay if s/he gives a shipping address in a location you've set up to ship to. If s/he does (many international buyers use forwarding services or friends or family in the US) your obligation is to deliver the item as described to that address, any forwarding from there voids the Money Back Guarantee. If s/he doesn't you can cancel for non-payment after 4 full days.

S/he was able to bid/buy because either s/he has a Primary Shipping Address in the US or you didn't set your Buyer Requirements to block those with PSAs in a location you don't ship to (the default for all Buyer Requirements is OFF).

comics-scifi-collectibles · Answer

@nwjetboat1

If you are not able to send a revised invoice from the drop down menu next to the sold item then this is my advice.

Cancel the sale as problem with buyers address from the drop down menu next to the sold item.

Sign up for the Global Shipping Program which offers sellers protection ( or the new eBay International Shipping that is being phased in)

Select the apply to all listings option when you sign up, you can opt out later if you wish.

I like to use the Global Shipping Program. It's easy to use and all you have to do is ship the item to GSP center in KY.

The buyer pays you for the item price and shipping to KY.

The buyer pays the GSP for international shipping and any customs fees that are due.

When you use the GSP you are protected for eBay Money Back Guarantee claims if the item is lost/ late or damaged in shipping after it leaves KY.

You will need to opt into the GSP program in your account settings.

https://www.ebay.com/ship/prf

Then on your listings, you can choose to use the GSP for the item or not.

Here are more details about the GSP and what restrictions it has:

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id=4646&st=3&pos=1&query=Global%20Shipping%20Program

Then relist with the GSP enabled.