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shipping insurance
Product was damaged during shipping. I bought Fedex insurance through Ebay. How do I make a claim?
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Product was damaged during shipping. I bought Fedex insurance through Ebay. How do I make a claim?
mudshark61369
Mentor11 months ago@pevanspevans ,
First off contact the buyer and tell them to save the package the item was shipped in, also ask them to take a photo of the package if it shows shipping damage and copy it to a reply message. Then call FedEx with your tracking number tell them what happened ask If they want to pock it up from the buyer's location and how that works. Let the buyer know what they say. Tell the buyer to notify you when FedEx has the package.
You do not make the buyer wait until you deal with FedEx. You issue a full refund, and deal with FedEx yourself.