Locked
Discussions in this board are limited to the original poster and Community Mentors
shipping fees
I paid the shipping on an item I sold and I believe I was charged to much. I cant find out how to talk to an agent about this. Any help?
4 comments
jacbarcollectibles
Mentor4 months agoShipping charges are based on the size and weight of the package and the location of the delivery. If you entered the wrong information then there is nothing for eBay to help with. If you took the item to the shipping carrier directly for a label then you paid the retail rate and not the discounted eBay rate. There really is nothing that an agent can do for you if you already shipped the item.
However, if you have not yet shipped the item you can cancel the shipping label you purchased through eBay and enter the correct information and print another label. If you cancel the label it will take 21 days for the shipping carrier to allow a refund as they must see the label was not used.
schollin93
OP4 months agoI bought the label through EBAY. A shipment the week before for same product size was approx $12.00 Ebay c/s said they ran the calculation and it should be Approx $12.00. They are trying to contact USPS. Bought the label through EBAY.
evry1nositswindy
Mentor4 months agoShipping is expensive. It is based on YOUR weight and dimensions that you added to the listing when you made it. The only thing that eBay does is use your figures and calculate the distance with them. What makes you think it was wrong?
schollin93
OP4 months agoA shipment the week before for same product size was 12.00 Ebay c/s said they ran the calculation and it should be Approx $12.00. They are trying to contact USPS. Bought the label through EBAY.