Shipping Fees?

Question

I am a First time seller and the buyer paid shipping. So why is Ebay charging me for the shipping?

disneyshopper · Answer

Buyer pays item price + shipping + sales tax. ebay sends you the item price + shipping less the final value fee. You can purchase the shipping from wherever you like since you have the item and the shipping money paid by the buyer. If you use ebay shipping, you get a discount and the tracking is uploaded automatically to the transaction. You can pay for the shipping from your pending payout or from your Paypal account. Just scroll down a bit to select the option you want when you go to get your shipping label, before confirming and paying.

mr_lincoln · Answer

HI @minnesota-kid-1959

If you charge for shipping then that means Buyers pay YOU to purchase a label and put it on the package. You get a discount when you purchase your labels through eBay and a new Seller protection that was launched late last year explained below. The discount you get on label purchases helps offset the fees you owe eBay on what the Buyer paid for shipping.

If the following criteria is met eBay will reimburse you if the package is eventually delivered after you have refunded a Buyer through an eBay claim that they did not receive their package AND delivery is confirmed through tracking on eBay. eBay launched this new Seller protection in late 2025.

Seller prints the shipping label through eBay
Seller ships and gets a carrier scan within their Handling time
Buyer files a claim through eBay that they did not receive their package AND the Seller refunds the Buyer through the eBay claim
The package is delivered later and after the Buyer has been refunded, eBay tracking confirms the delivery

If you offer Free shipping all that means is that Buyers do NOT pay for shipping but YOU DO!