Shipping Error

Question

I am the seller and I made an error. I shipped the wrong items to buyers. One buyer let me know the error , that is also the buyer that purchased the more expensive item. I have reached out the other buyer twice but no response yet (It's been 4 days).

Any advice on what I should do? Refund the buyer who contacted me and cut my losses? It was a $85 item so I hate to be out that money.

Is there anything Ebay can do to help contact the other buyer?

stuff4divas · Answer

@meliscan10 sorry, ebay cannot force anyone to return something that was sent to them. and yes, u should refund the buyer that contacted you after they send the item they rec'd back to u.

they need to open a return item case with the reason 'wrong item sent' so u can send them a prepaid return shipping label, that is, if u want that item back. if not, then just refund them once they open the case.