Locked
Discussions in this board are limited to the original poster and Community Mentors
Shipping delays and refunds
I’ve got a customer that purchased a card from me about 10 days ago. I shipped it the very next day after the purchase. USPS says it’s arriving late and it keeps getting updated as on the way to the next facility. With July 4th I’m sure that delayed it further as well.
The customer has requested a refund since the package has not gotten there yet. What are my options and how do I handle this issue? Do I give the refund and then ask him to return the package? Or do I apologize for the inconvenience and tell him to wait till the package arrives?
1 comment
disneyshopper
Mentor3 years agoYou can ask the buyer to be a bit more patient, and that you can file a lost package case once 3 weeks have passed. Go to your Orders > Paid & Shipped. Locate the order and click the tracking number to be taken to USPS.COM and then look for the link to report a lost package. Before 30 days have passed, you can refund your buyer.