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Shipping damages
I’m a new seller, a item arrived damaged, what do I need to do?
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I’m a new seller, a item arrived damaged, what do I need to do?
kensgiftshop
·3 years agoIf it was insured, ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier.
If it wasn't insured, either refund the buyer and let them keep it or pay to have it returned, then refund the buyer.