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Shipping cost to Alaska
I don't ship to Alaska but customer was able to bid and win?
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Discussions in this board are limited to the original poster and Community Mentors
I don't ship to Alaska but customer was able to bid and win?
eastlaneave
Mentor1 year ago@nh-flymaster
The customer may be trying to bypass your settings.
Has the paid the winning bid yet?
If they have not paid, it's possible their shipping address will be in the lower 48.
If they have paid and gave an Alaska shipping address, you can cancel citing the reason "Problem with buyer's address". Both your recent auctions clearly have the settings to not allow Alaska shipping.
Once the sale is canceled, you can offer a 2nd chance offer to the backup bidder(s)
Here are steps to do a Second Chance Offer.
✓ You can do a Second Chance Offer after you have canceled the first sale but haven't relisted yet.
- Here's a help page where you can learn more, and you can cancel right here, just click the picture of your item and follow the steps.
https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136
Then:
1) Find your listing here: https://www.ebay.com/mys/overview
2) Select Second Chance Offer from the drop-down list to the right, and then Continue.
3) Select the quantity of items (typically 1) you have to sell, the duration of the offer, and the bidders you want to send offers to. Then select Continue.
==>>Some buyers have opted out of promotional offers, and therefore won't show as eligible for a Second Chance offer.
- In that case, you can't send a Second Chance Offer.
- If you "relist" (not sell similar) all your watchers and prior bidders will be notified.
- Here's more information about a Second Chance Offer
https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142
TIP:
- You must cancel the first sale
- Don't relist the item
- You will see Second Chance Offer as an option only when the backup bidder allows offers.
lady_madonna
Mentor1 year ago@nh-flymaster
Does the buyer have an Alaska shipping address?
I see that you do have Alaska as one of your excluded shipping locations.