shipping charges

Question

I sold an item on eBay and when I packed it for shipment, I found a better method. As a result, the shipping charges were greatly reduced. the buyer already paid for the greater amount. Should eBay or I make up the difference to the buyer?

jonathanbrightlight · Accepted Answer

eBay paid you whatever was displayed to the buyer for the shipping cost. If you wish to change the shipping method from the one displayed on the listing, I would strongly recommend getting the customer's permission unless it is an upgraded service within the same carrier. If it was a cheaper service, my assumption is that it was likely slower or a different carrier, which may lead to an upset customer.

If the customer is ok with the change, you can choose to send a partial refund for the difference by selecting Send Refund from the dropdown menu on the Order Details page or on the left in your list of orders.