Shipping cancel/reprint

Question

Please help me regarding this unfortunate and convoluted process regarding shipping.

I sold an item that had multiple available.

I received notice that Buyer had paid

I created a shipping label ($6.40) and then noticed that the buyer had ordered two of the items

When I printed the label, it showed the weight of one item. So I canceled the label.

I contacted an agent and after 20 minutes found out how to change the weight. I created another label for $7.03.

On my evaluation, it shows that I paid $13.43 for shipping. But when I go to the post office today and print the last label, it again will not be enough. I can’t attach the old label that I canceled.

Please help me, what do I do?

comics-scifi-collectibles · Accepted Answer

@friskymom Did you set up the listing correctly so that the buyer paid for shipping for both items? If not you have to absorb the shipping costs as you can't charge the buyer more than stated on the listing.

THIS is how to combine shipping so that you purchase the correct shipping label for two items>

When you print the shipping label it's VERY important to select all items on this pagehttps://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS and then select print label from the Shipping Drop down at the top of the list.

Then on the next screen it will ask if you want to combine orders, say yes then adjust the package size and weight as needed. This way the tracking is applied to all items.