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Shipping back twice.
I have a question, I recently made a sale I sent the package with signature confirmation that it was delivered but the one who made the purchase did not accept the package then the mail carrier USPS returned my package to me, now it turns out that the buyer wants me to send him his purchase back, his excuse is that there was a misunderstanding with the mail carrier I do not believe him, now I do not know what to do if I resend the package again since it is free shipping I’m going to lose more money since is free shipping twice 16$ + 16$.
please advise thank you.
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comics-scifi-collectibles
Mentor2 years ago@vga_mods The buyer already received their free shipping on the listing. They have to pay to ship the item again. Since the sale was not over $750 I wouldn't have used signature on delivery unless the buyer asked for it.
There are two options for handling a package that was returned to you as not deliverable.
1. Contact the buyer and see if they have another address to ship the item to. If they do then you can share your email address since you have a recent sale together and have them send the funds to you electronically use Venmo or other payment transfer method to pay to ship the item again.
This is not considered an offsite sale since the sale already took place.
You should buy the shipping label on Pirateship.com or other source. Do NOT print another label from the eBay sale or you'll end up with two tracking numbers on the sold listing which will confuse the system.
2. If they don't want the item or don't respond. Go to the sold item and select send refund from the drop down menu next to the item. Then on the next page select OTHER for the reason. Next refund the ITEM PRICE ONLY. Do not give a full refund with the shipping costs. eBay does refund sellers fees on the amount that you refund the buyer. If you have to do this option I'd add the buyer to my blocked buyer list>
https://www.ebay.com/bmgt/BuyerBlock?