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Shipping adjustment
A USPS shipping adjustment was billed to seller, but buyer was supposed to pay shipping.
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A USPS shipping adjustment was billed to seller, but buyer was supposed to pay shipping.
jrpurse
OP3 years ago…and a final update: USPS Dispute Resolution apparently decided in my favor after concluding that no - acoustic guitars do not weigh 35lbs! They are refunding the shipping adjustment. Apparently, disputing erroneous shipping charges pays off!
kensgiftshop
·3 years agoThe buyer paid you to ship it.
You have to pay the carrier and if you made a mistake, you have to pay the difference.
mr_lincoln
Mentor3 years agoHi @jrpurse
The APV system that eBay and USPS uses is intended to charge the Seller OR issue a credit to the Seller when there is a mistake on the package weight or size. The intention of the system is to NOT hold up a package for postage due for the Buyer. If you had received a Credit instead of the charge adjustment would you be trying to find out a way to Refund your Buyer?
When you create listings you will have to simply make sure the package weights and dimensions are adequate to cover your costs when you purchase the label through eBay.
rfmtm
Mentor3 years agoYou made the mistake when shipping, not the buyer, so you pay the difference. Otherwise, if you think USPS made the mistake you will have to file a complaint with USPS.
jrpurse
OP3 years agoThanks all for your suggestions. In fact, the Ebay customer service agent gave me a number to contact USPS to discuss their adjustment for a weight discrepancy. USPS states the package weight was 35 pounds. The item shipped was an acoustic guitar. I weighed the guitar and packaging no less than 3 times and determined the weight to be 11 pounds 4 ounces. The average weight for an acoustic guitar ranges from 3 to 6 pounds depending on size. I opened a case with USPS to dispute the weight difference charged. Acoustic guitars do not weigh 35 pounds.
dryophelia
Mentor3 years ago@jrpurse
Looks like your package was assessed the Dimensional Weight. Items over 1 cubic foot (12"x12"x12") are considered oversize and have a different rate.
Here is a link about determining DIM weight. https://ir.ebaystatic.com/pictures/aw/shipping/DIM_Weight_client_R6.pdf
jrpurse
OP3 years agoGood thought, however USPS stated that they “found†the weight to be 35 lbs. I purchased the label through EBay label service and entered the correct dimensions and weight for the package. We’ll see what they say after they look at my case.