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Shipping address is wrong
I corrected the shipping address at time of ordering, but somehow the old/wrong address is where the item is being shipped to. Just noticed it. What do I do?
1 comment
eburtonlab
Mentor2 years agoContact the seller to see if the seller has not shipped yet and if the seller is willing to cancel and let you purchase again providing the correct address.
Changing an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.
Changing an address stored in the eBay account for future orders:
Go here to update all the various addresses associated with your account:
https://accountsettings.ebay.com/uas/addresses
Make sure your preferred shipping address is set as your Primary Shipping Address and any old addresses are deleted.