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Shipping
Hi, I made my first sale. The buyer received the item already and there is no tracking. The buyer marked that he received it, but it’s still showing undelivered.
3 comments
am221498
OP1 week agoI had a great buyer, he has already marked it as received on his end and gave me a wonderful rating.
eastlaneave
Mentor1 week ago@am221498
It looks like you sold a digital delivery item without authorization.
You should get your payout, but it will be 30-60 days out.
You should mark them as shipped from the drop-down list to the right, here:
https://www.ebay.com/mys/sold
You have no protection selling digitally delivered items as a regular seller on eBay. Any buyer can claim 'I didn't get it' and without tracking, you will have to refund in full.
You can sell digitally delivered items via a "Classified Ad"
Sellers not approved by eBay to list electronically delivered items can list their digital items in the "Everything Else > Information Products" category in the Classified Ad format.
This link should take you to "How to sell with eBay Classified Ads"
https://www.ebay.com/help/selling/-/listing-tips/selling-classified-ads?id=4167
Create your listing on the "New Listing Tool" (with the ︙ 3 dots in the upper right) then:
1) Select an appropriate Category (such as Everything Else > Information Products)
2) Click "Format" in the "Pricing" area
3) Select Classified Ad (Not Auction, not Buy It Now)
And this link should tell you about digitally delivered items:
https://www.ebay.com/help/policies/-/electronically-delivered-items-policy?id=4289
- The fee for a classified ad is $9.95/month whether your item sells or not, but there are no final value fees.
- When a buyer wants to purchase your item, you will be able to communicate your desired payment method and your delivery method.
- No shipping method is required for this sort of listing.
- You can email the item to your buyer.
- Digital books would generally be listed in Everything Else > Information Products
- Password items are prohibited on eBay see: https://www.ebay.com/help/policies/prohibited-restricted-items/mailing-lists-personal-information-policy?id=4297
comics-scifi-collectibles
Mentor1 week ago@am221498 What shipping method did you use?
The listing stated Free Overnight Shipping.
You need to ship with tracking so you have proof of delivery. Especially for an expensive item. If the buyer says they didn't receive it then you would have to issue a full refund.