Shipping

Question

I would like to know why, when ordering an item it tells me it located in a city, state here in the US, and when I print the receipt it shows me a **bleep** town in Russia. What's going on with this? Can't you folks at least be honest about where your products come from?

comics-scifi-collectibles · Answer

@six2six2

I understand and share your frustration, my reply is long because I want to make sure that you are aware of all of your rights as a buyer.

You should report the seller for violating eBay policy by lying about the items location. eBay doesn't know that the seller is shipping from a different location than stated on the listing unless they are reported.

To report go to the listing and click on the ? mark on the lower right on a computer or the 3 dots on the upper right on the app.

1. Select Submit a report.

2. Select Product or Listing> A problem in the listing>item location is not correct

Say in the box that the seller stated they would ship from US but is actually shipping from Russia. Don't get too wordy as bots read this first.

You are protected by the eBay Money Back Guarantee.

You can file a not received refund request when it's at least one day past the last estimated delivery date AND a not as described return request if the item arrives and is not as described in the listing.

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The following is in case you need to file a Not As Described return request

The seller will not be able to provide a valid return label since they are located in another country. If the seller shipped from the US they are not allowed to require a return to another country even for buyers remorse returns. Sellers are required to pay return shipping for not as described items no matter where they are located.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

The reason could be "Item is defective", "Arrived damaged", "Missing Parts" OR "Doesn't Match photos and description" if the item you got was not what was shown and described.

Ask eBay to Step In from the case after 4 business days if the seller has not refunded or sent the money to your PayPal account to pay return shipping> https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701&st=

The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price.

eBay may place the case on hold for 5 days if the seller chooses the PayPal option.

99% of the time a seller in another country will refund without a return of the item once you involve customer service.

Here's how to contact eBay general customer service if needed:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

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Returns to countries NOT on this list must ship via Priority Mail or you will not have tracking proof of delivery.>

https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International

If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.

Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.

Here's how to add the tracking information to your return if you're using your own return shipping label:

Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.

eburtonlab · Answer

@six2six2

Probably the best way to deal with sellers that misrepresent item location is to avoid them. The "US only" item location filter selects items that are listed as being in the United States; however, as you have seen, not every seller that lists items in the US ships from the US as they should.

Before ordering you should check the estimated delivery dates -- that is a good indication of where items actually ship from. Also, going to a seller's profile page or feedback page will tell you where the seller's account was registered. Although some overseas sellers do use US warehouses to ship their items (and some registered US-sellers may employ overseas drop-shippers), if a seller is registered overseas, that raises the likelihood of an item shipping from outside the US, particularly for multiple quantity commodity items. Checking seller feedback will often reveal if there are problems with long shipping times, canceled orders or other supply chain warning signs.