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shipping
I shipped the wrong item, its hasnt arrived at the buyers yet. what is the best way to handle.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
I shipped the wrong item, its hasnt arrived at the buyers yet. what is the best way to handle.
wooden_flower
Mentor3 years agoYou can try a package intercept and have it returned to you. https://www.usps.com/manage/package-intercept.htm
If the package can be intercepted, you can ship the right item, and let the buyer know it is going to be late.
If the intercept isn’t available, alert the buyer to the problem, and ask them to open a not as described return as soon as the package arrives. Your best option is to refund when returned, then relist the item and the buyer can purchase it again - perhaps offer them a little discount for the delay.