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Shipping
New seller here...What does it mean when "buyer paid shipping"? Did they make the selection of how it was going to ship, or did they just pay the way I entered it?
Asking because the item I shipped was destroyed in shipping now they are asking for a refund. USPS said there was no insurance added so they aren't covering anything. Am I at fault?
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comics-scifi-collectibles
Mentor2 years ago@kritn47 Answered your question here about the insurance claim>
https://community.ebay.com/t5/Ask-a-Mentor/Refund-request-for-item-damaged-in-shipping/td-p/34596262
This is how buyer pays shipping works, you are still the shipper and not the buyer>
Buyer pays you for the item price and shipping. You use the buyers money to buy the shipping label because you have the item.
If you are subject to fund holds you might have to "front" the money for the label using your back up payment for selling costs or PayPal. Then you wait for the buyers payment for the label in your payout to your checking account.