Shipping

Question

I sold my item online no shipping was needed

penguins_dont_fly · Answer

@jordanblaiz_10

It is agains Roblox Terms of Use and Community Standards to sell items through a third party.

https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use

https://en.help.roblox.com/hc/en-us/articles/203313410-Roblox-Community-Standards

roblox standards.png

evry1nositswindy · Answer

Unless you are an authorized seller of electronically delivered items, you cannot sell these items. Here is eBay policy:

Electronically delivered goods can only be listed by eBay approved sellers and must follow our policy.

Due to the nature of electronically delivered goods, extra care needs to be taken to prevent intellectual property infringement and minimize risks for buyers.

What is the policy?

Electronically delivered items that are not allowed, include:
- Software keys the seller is not authorized to sell
- Digital copies or codes of movies that were included as part of purchasing a physical movie item. The seller needs to include the physical disk with the sale of the digital copy or code
Sellers need to be eBay approved to list electronically delivered items outside of the Everything Else > Information Products category
Sellers not approved by eBay to list electronically delivered items need to list their items in the Everything Else > Information Products category in the classified ad format
Exceptions to this policy include electronically delivered:
- Tickets
- Domain names
- Digital trading cards
- Online gaming virtual items
- NFTs (Non-fungible tokens) may be sold only when they follow the below requirements:
  - Sellers must meet the selling requirements described in the Products with eligibility requirements policy
  - NFTs cannot contain content that is adult-only in nature, infringes on intellectual property, or doesn't follow eBay policies
  - The listing price cannot exceed $10,000 and may not use Auction format or Best Offer
  - They may be listed only on the eBay site where the seller is located
  - They must be listed in the correct NFT category and may not be listed in multiple categories
  - They may not be sold in combination with a physical item, and the returns policy must be No Returns Accepted
  - NFT minting services are not allowed

Terms and conditions for eBay approved sellers

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesnâ€™t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

mr_lincoln · Answer

Hi @jordanblaiz_10

Please explain what happened on the sale?

-Did you sell in on eBay?

-Did the Buyer want to pick it up instead of having it shipped?

-If the Buyer is picking it up you still need to satisfy eBay's Tracking and expectation that the item will be shipped. Otherwise if the Buyer for some reason files a claim that they did not receive the item you will lose the claim, the Buyer will be refunded from your account and get to keep the item.

-You can ask the Buyer to ask for a cancellation, you can cancel without penalty then Relist it with Local pick up and the Buyer can purchase it again.

-Years ago I had a similar situation as a newer Seller so I dropped the item off to the Buyer on my way to an appointment then told them I would send a thank you note in a small tracked package .... they laughed after I explained why but it was a win-win all around.