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shipping
Client states did not receive order. Tracking shows delivered.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Client states did not receive order. Tracking shows delivered.
wooden_flower
Mentor2 years agoIf sent to the zip code on the payment, and tracking shows delivered, eBay will close a not received case in your favor. Respond to the claim by entering the tracking #.
Send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered. If mis-delivered, the carrier should try to retrieve the package.
If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.