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Shipping
Have an Item that sold and the buyer says that he is getting a reply that I don't ship to his address. I have it listed as shipping to US and he's in Arkansas. What do I do?
4 comments
shipscript
·2 years agoThis listing has no shipping options applied:
https://www.ebay.com/itm/285585182787
The buyer can try to request an invoice on the shopping cart screen. If he is able to do that, then respond to the invoice-request by adding the shipping option and cost.
If that doesn't work, then you can cancel the sale for "problem with buyer address", and relist as a "buy-it-now" only. Be sure to apply the correct shipping option and include package dimensions and weight. To ensure your same buyer gets that item, list for triple the price and include the option to make an offer. Send the item link to the buyer and instruct the buyer to make the same offer as their winning bid and you will accept.
wooden_flower
Mentor2 years ago@shipscript Thanks for the correction - I only looked at his active items :(. This is 2 US items without US shipping today. How can that happen, other than freight and local pickup?
shipscript
·2 years agoPerhaps a glitch during a save??
wooden_flower
Mentor2 years agoAsk him to wait a few minutes and try again, since you obviously do ship to his location 🙂