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shipped wrong item, customer opened a claim, i shipped correct item, customer has returned wrong ...
I shipped wrong item, customer opened a claim/dispute whatever its called. I shipped correct item almost immediately, she has since received it. I'm still waiting on the wrong item she's returning. when does my money get freed up? and also why is ebay telling me to issue a friggin refund? SOOOO frustrating!
2 comments
aro2988
OP3 years agoHello and thank you for the info. Yes, the customer was sent a prepaid label on the 11th of August thru ebay for the return of incorrect item. Once, I discovered it was the wrong item, the correct item was shipped. At that point I went into my ebay account and changed the tracking number to the new tracking number {correct item} and its now showing delivered.
The correspondence via email stated that i would send correct item immediately.
As of today, eBay is requesting i refund her money, as the wrong item was returned to me today...
I wonder if she leaves feedback stating i shipped correct item and all is good now, if eBay will release my funds?
house*of*paws
Mentor3 years agoHi @aro2988
Did you send buyer a prepaid shipping label to return the wrong item? [The buyer shouldn’t be out any money for your mistake.]
Was there anywhere in the case/dispute to indicate that you were sending a replacement?
If nothing more is done, the dispute will time out after about 21 business days … which closes the case and should trigger the release of your funds.