Shipped to miami address that was not mine

Question

It has been 5 days since my last correspondence with Ebay and still nothing has been done with my case .

My order was sent to a miami address , account had to have been hacked , I did NOT put that address on my account , i have investigated this issue online and I AM NOT the only one with complaints about this Miami address!!!
I did not get my purchase had to buy a replacement and that will be the last item I buy off this site if I am not compensated!

anyone else been ripped off like this ?

Frustrated customer

comics-scifi-collectibles · Answer

@merwi35

We are volunteers and can't see what steps you have already taken.

Have you checked your address in account settings to make sure it was not changed? If it was be sure to change your password.

I think that this sounds like the false tracking scam.

I'm sorry that happened. eBay unfortunately does not have a consistent way of dealing with the false tracking scam issue. This is a problem not just with bad sellers on eBay but other sites too.

Sorry if this is a bit of a form reply but sadly we get so many of these that I need to use a macro>

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.