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Shipped the incorrect item.
This was my error as I shipped the incorrect product. The patterns are very similar, both Adams China, and I need to know how to handle. I've already contacted the buyer to explain the error and requested a return label be sent to her. But instead of issuing a refund, I would like the opportunity to ship the correct product, if the buyer still wants it. How do I go about requesting another shipping label to send the correct product?
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disneyshopper
Mentor2 years agoThe easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
Now you relist the item, the buyer repurchases, and this time make sure you send the correct item.