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Shipped multiple items
To start, this is my first time selling on eBay I’m new. I had an order for multiple items with multiple shipping labels but I stupidly shipped all of them under 1 shipping label. What do I do?
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eastlaneave
Mentor1 month ago@foreverphysical
1) Here's how to cancel (or void) an unused shipping label you purchased on eBay:
- Go to Manage shipping labels: https://www.ebay.com/ship/labels/my-ebay
- Find the item you'd like to cancel the shipping label for, then from the Actions column, select CANCEL.
- Choose your reason for canceling the label.
- Select Cancel shipping label.
You have 28 days to cancel a label. The refund will come about 21 days after you cancel.
-- Here is a help page where you can learn more:
https://www.ebay.com/help/selling/-/-/buying-printing-shipping-labels?id=4157#section3
2) Adding a tracking number to additional sales
- Go to the Sold section of My eBay. https://www.ebay.com/mys/sold
- From More actions, select Add tracking number.
- Add, edit or delete the tracking number and the carrier.
- Select Submit.
If eBay won't allow you to put the same tracking number on other orders:
You should mark the item as shipped from the drop-down list to the right, here:
https://www.ebay.com/mys/sold
Then, if you wish, you can gently encourage your buyer to leave feedback for you. (Being too pushy can backfire.)
✓ Your money will be released eventually, 30-60 days, even without tracking or feedback.
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For the Future
- If the buyer pays for more than 1 item separately, you can combine the orders before selecting a label using the "bulk shipping" tool on the browser.
Put a check mark to the left of your items on this page
https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
Select "Shipping" above
On the next screen it will ask if you want to 'combine' the orders. Check that box.
Enter the weight and dimensions for the package and print your label.